Art Direction, UI, UX, Animation
Hong-Kong based project, leading User Interface and User Experience streams to deliver the first Chanel clientelling mobile app for hundreds of retail stores across Asia Pacific.
Forward-thinking retailers, facing ever evolving challenges in a competitive marketplace, are modernizing their stores by placing digital tools in the hands of store associates to help harmonize the physical and digital sales experience.
The Challenge
Enable your store associates to interact with customers in-store, at home, on the phone, or screen to screen. Transform the customer experience with meaningful and personalised interactions. Get a deeper understanding of your customers, build relationships and increase sales fast.
Chanel’s Clienteling Software features provide store associates with the right data and tools to upscale customer experiences to the next-level and keep them coming back for more, resulting in higher retention and customer lifetime value
Login screen
Pre-registered users
Secured access with login and password
Remember me functionality
Ability to recover password
Home Screen
Weekly calendar navigation
Colour coded upcoming events
To-do list snapshot
Access to KPI and settings menu
Home screen scrolled
Settings menu
Customer profile
Display of VIP membership or segment
Customer descriptive tags
Quick access to call, sms and emails
Content segmentation using accordions
Customer profile
Calendar and events
Monthly calendar view
Extended list view
Access to event details
Access to invitation list
Access to room availability and booking
Calendar and events